I want to touch on a very um... touchy subject. But before I do, it is very important that I make a few quick but crucial disclaimers: The opinions I am about to express are that of myself alone and do not, in any way, reflect the opinions or policies of any past or current employer. Despite these opinions, I do not condone, nor will I participate in any behavior or conduct that violates company policies or any laws be they local, state, or federal. I am a firm believer and proponent of equal rights and the fair and equitable treatment of all people regardless of age, sex, race, ethnicity, religion, cultural background, or sexual orientation. With that out of the way, I'd like to discuss profiling...
Every company I've worked for has required me to read and sign a document that outlines the company's policy against the profiling of a subject based on any classification that is federally protected (age, race, gender, etc.) While I have signed these documents and policies as required to obtain employment, I have never once agreed with the policy and I'll try to explain why.
When someone thinks of racial profiling, they almost always think of a police officer pulling over a black driver in a mostly-white neighborhood- simply because the driver is black. I believe the term most often used is "DWB" or "driving while black." Countless criminal cases have been dismissed based on charges that the arresting officer did not have probable cause to initiate a traffic stop, and that such a stop was initiated solely on the basis of racial profiling. Lawsuits have been filed in relation to the same incidents and law enforcement agencies have paid out millions of dollars to settle these cases. It is for these reasons that private entities that often engage in the arrest or detention of alleged criminals have adopted anti-profiling policies and require their agents to sign off on them. But I argue that you absolutely can not compare the two capacities and the nature of our work is so different to the point where these anti-profiling policies can not be applied to us. A police officer has the ability to initiate contact with a citizen, without consequence, for the purpose of questioning them and investigating them and does not require any type of probable cause simply to talk to them. We, on the other hand, can not even speak to a subject unless we have satisfied our version of probable cause (the 5 steps.) Doing so may constitute a "bad stop" and could result in the loss of our job and possible civil action. It is because of this very difference that I feel anti-profiling policies serve no purpose in our line of work. When no reason is required to initiate contact with a subject, the reason could be anything. However, when certain requirements are needed to initiate contact, then as long as we are doing our jobs, we shouldn't need to worry about someone calling our motives into question.
What is profiling anyway? Well, the term profiling has the generally-accepted definition as follows: "the use of specific characteristics, as race or age, to make generalizations about a person, as whether he or she may be engaged in illegal activity."
But the term "profile" when utilized in psychology means the following: "a description of behavioral and personality traits of a person compared with accepted norms or standards. "
It is the psychological definition that we use most often in our line of work. We look for people that exhibit behaviors that are not consistent with those of regular shoppers. We look for people that exhibit a specific set of behaviors: the darting eyes, the rapid selection of merchandise without regards to price, the nervous ticks and twitches, the avoidance of employees and customers... these are all consistent with the behavioral PROFILE of a shoplifter. If we are consistently looking for these behaviors in the people in our stores, aren't we "profiling?" Of course we are.
But lets get more gritty... I'm going to make a bold statement and I sincerely hope that it is taken in its intended context and does not come back to bite me in the ass later on. I would be willing to bet my career that every single loss prevention person has, at one time or another, engaged in the act of profiling based on a protected group. And this statement applies to loss prevention people of all groups. If you work in an upscale department store and a group of unaccompanied teenagers comes in, do you not pay a bit more attention to them? I know you do. If you work in a store that sells only women's clothing, would you not pay more attention to a male that enters the store? If you work in a predominantly black neighborhood, and a white guy walks into the store, you know you'd be curious about his intentions. You'd ask yourself, why would this guy be shopping here... because let's face it, people feel more comfortable when surrounded by people that are more like themselves. Here's a quick real-life example of how I have utilized racial profiling, my reasons behind it, and the successful conclusion. My first LP job was at a store in the city I grew up in. It is predominantly white upper-class. At the time, there were maybe 4 black families in the city and I was familiar, and friends, with most of them. A large mall had just recently been built in the city, but had yet to begin to attract large crowds from out of town. The company I worked for had probably 9 stores that were closer to the downtown metropolis than the store I worked at. So, taking all of these things into account, I immediately began watching a couple of subjects the moment they entered the store. They were the only black customers I had seen in the store in probably 3 days. It was a male/female couple with shabby clothing. His sneakers were stained and dirty. His jeans were torn. He wore a thermal long-sleeve shirt that had been white at one point in time, but had since turned into a shade of yellow. They entered the store with an obvious purpose and moved directly to the baby formula aisle where they completely filled the cart with cans of the product. Less than 2 minutes later, they attempted to push the cart out of the store without paying for the merchandise. They were apprehended and prosecuted for a felony. Almost $1,000.00 worth of baby formula almost walked out of the store. They were in and out in less than 2 minutes. If I had not immediately began watching them, because of their race, I most likely would have missed them. I knew the city. I knew the average clientele. And I knew that these people did not belong. Not because they were black, but because my gut instinct told me they were not right. The decision to initiate surveillance on a subject is usually made the minute we lay eyes on a person. You must observe someone for more than just a few seconds to notice any type of actual behavior. So if we watch someone long enough to notice their behavior, then why have we begun to watch them in the first place? You can not escape the fact that the answer is simply this: their appearance. How do we know if someone is acting suspicious if we're not already watching them? Why are we watching them unless something just seems out of place? It's the same as our attraction to other people. Sure, for most of us a good personality means more than stunning good looks- but we're not even getting to know the person well enough to know about their personality unless there is some type of physical attraction. This is all undeniable. I've had black fellow loss prevention people point subjects out to me in stores and say, "hey you better watch that chick, she looks kinda ghetto." And it's happened way more than once.
So, in summary, I'd like to say that I fully recognize and understand the fact that there is no race of people that is more likely to steal than another. Black people are just as likely to steal as white people as hispanic people as asian people etc. Although there is scientific proof that women are more likely to steal than men. I've caught 12 year olds. I've caught an 83 year old. Companies don't have these policies because they believe in them. They have them to cover their own asses.
I'm damn good at my job and I am NOT a racist. If the methods I've used over the years to identify shoplifters could be considered in violation of anti-profiling policies, then so be it. My methods work.
I am not watching you just because you are black, lady. If I was watching you just because you're black, I'd have to have a million more sets of eyes to watch everyone else in here- because in case you haven't noticed, I'm a minority in this store. I'm watching you because you're a shady bitch with a giant purse and there doesn't appear to be a fucking thing in it... now get off my back.
Tuesday, March 9, 2010
Tuesday, February 9, 2010
A Few Things That Really Piss Me Off Part 1...
It's been some time since I've posted anything new on here and over the last several months, I've been spending a great deal of time thinking about a few different issues that really piss me off. When I do have a few spare moments here and there, I sometimes look up shoplifting videos on YouTube. I'm a dork like that. And in just about every single case, I find some brainless fuckwit that thinks he knows the laws better than those of us in the business and leaves a comment such as this: "Hopefully the shoplifter hires a lawyer and sues that company because they're not allowed to touch you." Really? So what you're saying is that no employee hired by a company for the purposes of controlling theft within the store is allowed to utilize any type of physical force to detain a shoplifter? So... every retail location, in every state in the US, has a "hands-off" policy? It's illegal to place your hands on a shoplifter to keep them inside the store? Really? In 7 years that's news to me. Perhaps someone should write a letter to Brad Brekke (head of Target Corp. Assets Protection) and let him know that he should immediately cease and desist sending his new AP team members to classes that specifically teach them how to utilize physical force and techniques to detain shoplifters... because why would the head of security for one of the country's largest corporations advocate a class that trains its employees how to break the law? I guess there's really no reason for them to carry handcuffs either because, in order to handcuff someone you obviously must place your hands on them and that would be illegal too wouldn't it? Most security offices inside Target stores have handcuff benches and some even have holding cells. So I guess that anyone who might need to be placed inside a holding cell is going to go in willingly huh? Then what the fuck would be the point of a holding cell??
I just get so god damn aggravated with these people who think they know everything. Here are the FACTS:
Every single state in the US has passed "merchants protection" statutes. They may be called something different in each state, but they are basically all the same. They allow for a retailer, or an agent employed by the retailer, to protect the assets of the business and detain someone suspected of theft for the purposes of delivering them into the custody of law enforcement officials. These statutes do not regulate the methods by which a retailer can detain someone. The common understanding when acting under these statutes' authority is that one doesn't use "excessive force." If a guy tries to run, you can hold him in the store. You can take him to the ground and hold him down. If your company allows you to use handcuffs, you can use them. There is nothing that any public safety department can say or do to regulate the methods that a private business uses to protect themselves as long as their actions cannot be construed as criminal. For example: you cannot beat a shoplifter repeatedly in the head. You cannot use 7 guys and dog pile a shoplifter and pin them down. You cannot use any type of weapon to strike or inflict injury upon a fleeing subject. A retailer (grocery store, department store, convenience store, etc.) no matter how big or small can use reasonable force to detain a shoplifter. However, if a shoplifter sustains injury during the course of their detention, you can be sure that an investigation will take place and if it is proven that a retailer acted outside the scope of their authority or used excessive force, they can be held responsible both in civil and in criminal court.
The reason why I think so many people have this misconception about store security not being allowed to touch a shoplifter, is because of a company's individual policies. There are a lot of retailers out there that do have "no touch/no chase" policies, but these are specific to the companies and not because of any state or federal laws. These companies instill these policies purely for liability reasons. They are smart enough to realize that if their people can manage to verbally detain a shoplifter without getting into a physical struggle, then it's worth the risk. But no amount of stolen merchandise is worth an injury to any person or any subsequent law suit that WILL result from such an injury. If you look through the phone book, you'll find at least 50 local lawyers who would give their left nut (or breast) to take on a lawsuit against a retailer for excessive force resulting in injury. The potential payoff is enormous. The title of most retail security departments is "Loss Prevention." Many new "LP" people think that preventing just means catching thieves. What they fail to understand is that loss comes not only from a shoplifter but from liability lawsuits as well. And the potential loss from a liability lawsuit is far greater than a $15 DVD that some 15 year old kid is walking out of the store with.
It may seem like I'm talking out of both sides of my mouth; like I'm both advocating and admonishing the physical apprehension of shoplifters. That's not the case. I fully support a retailer allowing their people to use physical techniques to detain a shoplifter as long as they hire mature responsible people who aren't "cop wannabes" and provide them with the proper training and education to do so. Now, it's important that I differentiate between a "cop wannabe" and someone who wants to pursue a career in law enforcement. A wannabe, to me, is someone who has attempted to become a police officer and for some reason or another has failed, and now LP is the closest thing they can get to law enforcement. This is very different from the young (or not-so-young) college student who is studying and training for a career in law enforcement and who is working in LP to get as much "real-world" criminal justice experience before going through the academy. There are also those of us, like myself, who decided from the outset to make this our career. Of course I considered law enforcement at one point in time, but over the years my priorities have changed and I learned early on that there is more money to be made within Loss Prevention. It's true that money isn't everything, but when you have a family to support, it becomes just slightly more important.
In almost 7 years of being in this line of work (I know, I know, you're probably getting tired of hearing me tell you how long I've been doing this), I've only been in maybe 6 physical altercations, one all-out foot chase, and maybe 2 other instances were the subject tried to flee. The foot chase occurred while working for a company that allowed them. The other two fleeing incidents occurred with a company that had a no-chase policy. In one of the cases, law enforcement successfully apprehended the subject only a few miles down the road. In the other case, the subject got away with about 15 DVD's. Two weeks later, he went into another one of our stores and was successfully apprehended. Due to the excellent CCTV coverage, we were able to charge him with the DVD theft from my store as well as several other charges that resulted from his violent attempts to flee the store. My point is that if you have the right person in the right position, you shouldn't have issues with implementing a no-touch/no-chase policy and still successfully apprehend shoplifters. Out of 100 shoplifters, maybe 15 will try to run. Out of those 15, maybe 8 will run regardless of how the agent approaches them. The other 7 will most likely return to the store without force if they are approached in a forceful yet respectful manner while using some creative language.
I cannot possibly begin to count the number of people I've apprehended over 7 years. A friend of mine works for another similar retailer and he's had over 200 apprehensions in the last 2 years. I average slightly more stops than him every month, mostly due to the fact that I work in worse neighborhoods, so you do the math. Let's make a conservative estimate and say I've apprehended 500 shoplifters in 7 years. The estimate is probably low but it doesn't matter. If in 500 or more apprehensions, I've only had 8 situations where I was not able to successfully talk the subject back to the office, what the hell is going on in the rest of the LP world?
Two things to consider before I wrap this up:
First- Wal Mart. Can someone please explain to me why in 4 months, there have been just as many shoplifting-related deaths? In three of those cases, it was the shoplifter that died. In every one of those cases, the amount of recovered merchandise was less than $300. In the fourth case, the shoplifter got so out-of-control that a non-LP employee "had" to jump in to help subdue the subject. I realize that other companies have experienced serious injuries and even deaths related to the apprehension of shoplifters. Wal Mart will always make the news quicker than any other company for the exact same story simply due to the nature of being Wal Mart. I can't believe, however, that any other company is experiencing the same number of injuries and fatalities as Wal Mart. Why are shoplifters dying in their custody? Why are other non-LP employees jumping in to subdue an out-of-control shoplifter. Physical force is one thing, but when the subject becomes that combative that we need to enlist others in our attempts to subdue them, we must ALWAYS make the decision to disengage from the apprehension. Law enforcement should have already been contacted and will most likely arrive soon enough to catch the person in the parking lot or nearby. Only if the shoplifter continues to attack us after we've disengaged from an uncontrollably violent offender, should we continue our attempts to subdue them and defend ourselves. I have to imagine that someone within Wal Mart's upper echelons is reviewing their LP policies and hopefully making some changes to reduce the likelihood of these things happening again the future.
Last, let us each consider this before we go out to apprehend our next shoplifter: How we approach the shoplifter and how we treat them once they are in our custody has effects that reach far beyond and long after they've been released. If you are rude, disrespectful, and over-aggressive with a shoplifter while confronting them, you will absolutely make them more difficult to handle for the next one of us that crosses their path. If you are professional, respectful, and authoritative in your approach and casual yet cautious throughout their detention, when and if that person re-offends, they will undoubtedly be easier for the next LP person to deal with.
That's all the ranting I can do for now.
I just get so god damn aggravated with these people who think they know everything. Here are the FACTS:
Every single state in the US has passed "merchants protection" statutes. They may be called something different in each state, but they are basically all the same. They allow for a retailer, or an agent employed by the retailer, to protect the assets of the business and detain someone suspected of theft for the purposes of delivering them into the custody of law enforcement officials. These statutes do not regulate the methods by which a retailer can detain someone. The common understanding when acting under these statutes' authority is that one doesn't use "excessive force." If a guy tries to run, you can hold him in the store. You can take him to the ground and hold him down. If your company allows you to use handcuffs, you can use them. There is nothing that any public safety department can say or do to regulate the methods that a private business uses to protect themselves as long as their actions cannot be construed as criminal. For example: you cannot beat a shoplifter repeatedly in the head. You cannot use 7 guys and dog pile a shoplifter and pin them down. You cannot use any type of weapon to strike or inflict injury upon a fleeing subject. A retailer (grocery store, department store, convenience store, etc.) no matter how big or small can use reasonable force to detain a shoplifter. However, if a shoplifter sustains injury during the course of their detention, you can be sure that an investigation will take place and if it is proven that a retailer acted outside the scope of their authority or used excessive force, they can be held responsible both in civil and in criminal court.
The reason why I think so many people have this misconception about store security not being allowed to touch a shoplifter, is because of a company's individual policies. There are a lot of retailers out there that do have "no touch/no chase" policies, but these are specific to the companies and not because of any state or federal laws. These companies instill these policies purely for liability reasons. They are smart enough to realize that if their people can manage to verbally detain a shoplifter without getting into a physical struggle, then it's worth the risk. But no amount of stolen merchandise is worth an injury to any person or any subsequent law suit that WILL result from such an injury. If you look through the phone book, you'll find at least 50 local lawyers who would give their left nut (or breast) to take on a lawsuit against a retailer for excessive force resulting in injury. The potential payoff is enormous. The title of most retail security departments is "Loss Prevention." Many new "LP" people think that preventing just means catching thieves. What they fail to understand is that loss comes not only from a shoplifter but from liability lawsuits as well. And the potential loss from a liability lawsuit is far greater than a $15 DVD that some 15 year old kid is walking out of the store with.
It may seem like I'm talking out of both sides of my mouth; like I'm both advocating and admonishing the physical apprehension of shoplifters. That's not the case. I fully support a retailer allowing their people to use physical techniques to detain a shoplifter as long as they hire mature responsible people who aren't "cop wannabes" and provide them with the proper training and education to do so. Now, it's important that I differentiate between a "cop wannabe" and someone who wants to pursue a career in law enforcement. A wannabe, to me, is someone who has attempted to become a police officer and for some reason or another has failed, and now LP is the closest thing they can get to law enforcement. This is very different from the young (or not-so-young) college student who is studying and training for a career in law enforcement and who is working in LP to get as much "real-world" criminal justice experience before going through the academy. There are also those of us, like myself, who decided from the outset to make this our career. Of course I considered law enforcement at one point in time, but over the years my priorities have changed and I learned early on that there is more money to be made within Loss Prevention. It's true that money isn't everything, but when you have a family to support, it becomes just slightly more important.
In almost 7 years of being in this line of work (I know, I know, you're probably getting tired of hearing me tell you how long I've been doing this), I've only been in maybe 6 physical altercations, one all-out foot chase, and maybe 2 other instances were the subject tried to flee. The foot chase occurred while working for a company that allowed them. The other two fleeing incidents occurred with a company that had a no-chase policy. In one of the cases, law enforcement successfully apprehended the subject only a few miles down the road. In the other case, the subject got away with about 15 DVD's. Two weeks later, he went into another one of our stores and was successfully apprehended. Due to the excellent CCTV coverage, we were able to charge him with the DVD theft from my store as well as several other charges that resulted from his violent attempts to flee the store. My point is that if you have the right person in the right position, you shouldn't have issues with implementing a no-touch/no-chase policy and still successfully apprehend shoplifters. Out of 100 shoplifters, maybe 15 will try to run. Out of those 15, maybe 8 will run regardless of how the agent approaches them. The other 7 will most likely return to the store without force if they are approached in a forceful yet respectful manner while using some creative language.
I cannot possibly begin to count the number of people I've apprehended over 7 years. A friend of mine works for another similar retailer and he's had over 200 apprehensions in the last 2 years. I average slightly more stops than him every month, mostly due to the fact that I work in worse neighborhoods, so you do the math. Let's make a conservative estimate and say I've apprehended 500 shoplifters in 7 years. The estimate is probably low but it doesn't matter. If in 500 or more apprehensions, I've only had 8 situations where I was not able to successfully talk the subject back to the office, what the hell is going on in the rest of the LP world?
Two things to consider before I wrap this up:
First- Wal Mart. Can someone please explain to me why in 4 months, there have been just as many shoplifting-related deaths? In three of those cases, it was the shoplifter that died. In every one of those cases, the amount of recovered merchandise was less than $300. In the fourth case, the shoplifter got so out-of-control that a non-LP employee "had" to jump in to help subdue the subject. I realize that other companies have experienced serious injuries and even deaths related to the apprehension of shoplifters. Wal Mart will always make the news quicker than any other company for the exact same story simply due to the nature of being Wal Mart. I can't believe, however, that any other company is experiencing the same number of injuries and fatalities as Wal Mart. Why are shoplifters dying in their custody? Why are other non-LP employees jumping in to subdue an out-of-control shoplifter. Physical force is one thing, but when the subject becomes that combative that we need to enlist others in our attempts to subdue them, we must ALWAYS make the decision to disengage from the apprehension. Law enforcement should have already been contacted and will most likely arrive soon enough to catch the person in the parking lot or nearby. Only if the shoplifter continues to attack us after we've disengaged from an uncontrollably violent offender, should we continue our attempts to subdue them and defend ourselves. I have to imagine that someone within Wal Mart's upper echelons is reviewing their LP policies and hopefully making some changes to reduce the likelihood of these things happening again the future.
Last, let us each consider this before we go out to apprehend our next shoplifter: How we approach the shoplifter and how we treat them once they are in our custody has effects that reach far beyond and long after they've been released. If you are rude, disrespectful, and over-aggressive with a shoplifter while confronting them, you will absolutely make them more difficult to handle for the next one of us that crosses their path. If you are professional, respectful, and authoritative in your approach and casual yet cautious throughout their detention, when and if that person re-offends, they will undoubtedly be easier for the next LP person to deal with.
That's all the ranting I can do for now.
Tuesday, December 15, 2009
The Most Disgusting Thing CCTV Has Ever Captured...
This happened about 2 years ago while working for a specialty retailer in a newer shopping center in a downtown metropolis. This retailer did not place cameras in their stores as a rule, however due to this store's location, we had a fully functional and pretty decent camera system. We also worked in two-man teams at this location. When this shopping center first opened, I was working for a big-box retailer in the same shopping center. In the first 6 months we were open, we brought successful resolution to 45 internal cases that were worth over $35,000 collectively and apprehended close to 200 shoplifters. I saw some incredibly disturbing things while working in this city. There was the bathroom completely and inexplicably covered in blood (and I mean like wall to wall, floor to ceiling). There was the abandoned child in the children's department (we never did find the mother.) And there were many many other just truly disturbing stories, but the main purpose of this blog is to entertain and not to give you nightmares. And so I give you this story...
My co-worker and I, we'll call him J, had just started the shift and J decided to run out to the Starbucks to grab us some coffee. We knew that things would be slow for a while and with the camera system, it was a pretty comfortable gig when we worked this store. Shortly after he stepped out, a young girl caught my eye. She was pushing a baby stroller and kept looking up toward the ceiling- usually a telltale sign of a shoplifter. I zoomed in on her to check the contents of the baby stroller, just to make sure there was actually a baby inside. I once got "burned" by a woman who walked out with close to $1,000 in her stroller because there had been no baby in the stroller and I thought that there was no way a woman with a baby would be stealing (I was new and naive.)
After checking the stroller and seeing that there was, indeed, a baby in the stroller I continued to observe the mother's behavior. I noticed that she kept messing around with her waistband of her pants while looking up toward the ceiling. She was acting as though she was concealing merchandise down the front of her pants, but I hadn't seen her select anything and was fairly certain that she hadn't picked anything up before I started watching her. As I zoomed in further, I noticed that she had her hand completely down the front of her pants and was sort of raising one leg as if to get down in there deeper. Just then, J came walking back into the office. He looked at the monitor and asked what I was watching. I told him I had no idea but this girl was digging at her crotch for reasons unknown to me. Just then, she withdrew her hand from her pants and J and I practically ran out of the office screaming at the horror of what we were witnessing. As this nasty piece of trash hood rat took her hand out of her pants, it was covered in what we could only assume was menstrual blood. And then things went from really bad to extremely worse...
She looked around to see if anyone was watching and then slowly brought her bloody hand up to her face and then... she fucking sniffed her hand. Not once... but twice. She didn't recoil at what I can only imagine was the most foul-smelling thing on Earth... no... instead, she fucking wiped her hand on the nearest sweater. Up until about 5 seconds prior, it had been a nice white cotton sweater. Now, it was a $30 tampon.
And then she did the whole thing all over again.
And then she tried to leave the store.
She didn't make it very far. She was stopped before leaving and apprehended for criminal damage of store property.
When the police arrived, we had to show them the video. After seeing what she had done, he simply turned to her and asked, "what the fuck is wrong with you?!" The girl had no explanation at all. Normally, the police in this city would have just cited-and-released her but this day, for some reason, they felt it necessary to take her to jail after releasing her child to a family member.
They should have charged her with felony stupid as well.
What a nasty bitch.
My co-worker and I, we'll call him J, had just started the shift and J decided to run out to the Starbucks to grab us some coffee. We knew that things would be slow for a while and with the camera system, it was a pretty comfortable gig when we worked this store. Shortly after he stepped out, a young girl caught my eye. She was pushing a baby stroller and kept looking up toward the ceiling- usually a telltale sign of a shoplifter. I zoomed in on her to check the contents of the baby stroller, just to make sure there was actually a baby inside. I once got "burned" by a woman who walked out with close to $1,000 in her stroller because there had been no baby in the stroller and I thought that there was no way a woman with a baby would be stealing (I was new and naive.)
After checking the stroller and seeing that there was, indeed, a baby in the stroller I continued to observe the mother's behavior. I noticed that she kept messing around with her waistband of her pants while looking up toward the ceiling. She was acting as though she was concealing merchandise down the front of her pants, but I hadn't seen her select anything and was fairly certain that she hadn't picked anything up before I started watching her. As I zoomed in further, I noticed that she had her hand completely down the front of her pants and was sort of raising one leg as if to get down in there deeper. Just then, J came walking back into the office. He looked at the monitor and asked what I was watching. I told him I had no idea but this girl was digging at her crotch for reasons unknown to me. Just then, she withdrew her hand from her pants and J and I practically ran out of the office screaming at the horror of what we were witnessing. As this nasty piece of trash hood rat took her hand out of her pants, it was covered in what we could only assume was menstrual blood. And then things went from really bad to extremely worse...
She looked around to see if anyone was watching and then slowly brought her bloody hand up to her face and then... she fucking sniffed her hand. Not once... but twice. She didn't recoil at what I can only imagine was the most foul-smelling thing on Earth... no... instead, she fucking wiped her hand on the nearest sweater. Up until about 5 seconds prior, it had been a nice white cotton sweater. Now, it was a $30 tampon.
And then she did the whole thing all over again.
And then she tried to leave the store.
She didn't make it very far. She was stopped before leaving and apprehended for criminal damage of store property.
When the police arrived, we had to show them the video. After seeing what she had done, he simply turned to her and asked, "what the fuck is wrong with you?!" The girl had no explanation at all. Normally, the police in this city would have just cited-and-released her but this day, for some reason, they felt it necessary to take her to jail after releasing her child to a family member.
They should have charged her with felony stupid as well.
What a nasty bitch.
Monday, December 14, 2009
The Wonderful Tale of "Ketchup and Mustard"
I'm certainly not going to offer any insight as to how exactly LP works, or give any tips to shoplifters so that they can circumvent our techniques. However- this one piece of advice should be total common sense.
If you're going to shoplift- it would probably be best to wear something discreet that doesn't attract a lot of attention.
At this point in time, I'm working for yet another retailer for which I covered 5 of their stores. None of these stores had cameras in them forcing me to have to work the sales floor all day. I'm at one such store when in walk "Ketchup" and "Mustard." I call them this solely based on the manner in which they were dressed. "Ketchup" was wearing a bright red jogging suit, red knit cap, and the shiniest red tennis shoes I've ever seen. All of this attire was accompanied by a bright red leather purse. "Mustard" was wearing the EXACT same thing, only in yellow. For a brief moment I thought to myself, "these bitches can't honestly be stupid enough to wear this to come shoplifting." I thought this right before I observed Mustard select a pair of jeans, remove the sensor tag, and then hand them to Ketchup who then concealed them into her purse. As they went to leave, they were apprehended without incident. Okay, so this isn't the crime of the century, but it was a good, clean, and prosecutable stop. On the way back to the office, accompanied by two store managers, Ketchup kept asking me if she was going to jail. I said what I had to say to keep her calm and to get her in the office (but I do not lie.) Just as we're about to enter the office, Ketchup unzips her purse and dumps the jeans into a trash can near the office door... in plain view of me, the managers, and several other associates standing in the area. And then she says, "I ain't got shit." As if by dumping the merchandise into the trash can alleviates her of all responsibility. I just looked at her and said, "okay, you stick with that, now come in and sit down." Mustard just kept saying, "I'll see your ass in court. I didn't do nothing. I ain't got nothing, I ain't did nothing." I very fruitlessly attempted to explain the concept of complicity and that it carried the same penalties as committing the actual theft act. Her response was, "Motherfucker don't use words I can't understand! I ain't do shit."
A short time later the police showed up and took them both to jail; the whole time while Mustard kept screaming that she "ain't do shit."
Apparently the police didn't agree.
A quick search for the two of these women, both in the company database, and in online court dockets revealed that not only had we caught both of these subjects more than a handful of times in the past several years, but they each had no fewer than 25 shoplifting convictions.
Ketchup and Mustard are stupid condiments. I prefer mayo and relish.
If you're going to shoplift- it would probably be best to wear something discreet that doesn't attract a lot of attention.
The next two subjects did not adhere to this advice and, in fact, appear to have gone the exact opposite route.
At this point in time, I'm working for yet another retailer for which I covered 5 of their stores. None of these stores had cameras in them forcing me to have to work the sales floor all day. I'm at one such store when in walk "Ketchup" and "Mustard." I call them this solely based on the manner in which they were dressed. "Ketchup" was wearing a bright red jogging suit, red knit cap, and the shiniest red tennis shoes I've ever seen. All of this attire was accompanied by a bright red leather purse. "Mustard" was wearing the EXACT same thing, only in yellow. For a brief moment I thought to myself, "these bitches can't honestly be stupid enough to wear this to come shoplifting." I thought this right before I observed Mustard select a pair of jeans, remove the sensor tag, and then hand them to Ketchup who then concealed them into her purse. As they went to leave, they were apprehended without incident. Okay, so this isn't the crime of the century, but it was a good, clean, and prosecutable stop. On the way back to the office, accompanied by two store managers, Ketchup kept asking me if she was going to jail. I said what I had to say to keep her calm and to get her in the office (but I do not lie.) Just as we're about to enter the office, Ketchup unzips her purse and dumps the jeans into a trash can near the office door... in plain view of me, the managers, and several other associates standing in the area. And then she says, "I ain't got shit." As if by dumping the merchandise into the trash can alleviates her of all responsibility. I just looked at her and said, "okay, you stick with that, now come in and sit down." Mustard just kept saying, "I'll see your ass in court. I didn't do nothing. I ain't got nothing, I ain't did nothing." I very fruitlessly attempted to explain the concept of complicity and that it carried the same penalties as committing the actual theft act. Her response was, "Motherfucker don't use words I can't understand! I ain't do shit."
A short time later the police showed up and took them both to jail; the whole time while Mustard kept screaming that she "ain't do shit."
Apparently the police didn't agree.
A quick search for the two of these women, both in the company database, and in online court dockets revealed that not only had we caught both of these subjects more than a handful of times in the past several years, but they each had no fewer than 25 shoplifting convictions.
Ketchup and Mustard are stupid condiments. I prefer mayo and relish.
Friday, December 11, 2009
Absolutely the Dumbest Shoplifter Ever... Ever
This little anecdote also comes from the store I worked for where I caught the wanted murderer. We've all encountered dumb shoplifters. I mean, take-the-cake stupid. I once had a girl conceal $250 worth of clothing, tags, hangers, and all, into a backpack in the middle of a main aisle in the most shopped department in the store. Even she doesn't hold a candle to this guy I'm about to tell you about.
Some of the surrounding stores had been reporting losses in dietary aides (Alli, Hydroxicut, etc.) in rather large quantities. One of the stores had been able to identify the subject by reviewing video and had sent photos out to the other stores. The night before this incident, I had installed a covert camera directly above the products this guy was known to target. The next day, at around 4:30 pm, I noticed a gentleman standing directly below my camera. On previous occasions, the subject had never worn a ball cap, but today, the guy standing below my camera was wearing a hat making it impossible for me to identify the subject with the camera shot. I had to hit the floor.
I'll interrupt the story telling for a minute for a little side note. We've all been busted or "burned" by the people we were watching a time or two. No one that's been in loss prevention for more than a year can tell me they've never been burned by someone. It happens to the best of us, but the truly great among us will find the most interesting and creative ways to take the "burn" situation and turn it to their advantage. I was neither great, nor very good at this point in my career, but the stupidity of this subject definitely worked to my advantage... read on.
When I reached the health and beauty aisle where the subject had been, I couldn't find him. Thinking that he had already made his selections and was on his way out the door, I became slightly frantic. How cool would it be for me to be the one that catches this guy? So as I'm almost running from aisle to aisle looking for this dude, I damn near run directly into him. He gives me this stunned look and I reciprocate. It takes me all of a millisecond to realize that this was definitely the right guy. And in his hands were 8 bottles of Alli. My mind was racing a mile a minute. I wanted to salvage the situation, but had sort of already resigned myself to the fact that this was going to turn into a merchandise recovery at best and the guy was going to get away from me. I thought I was hopelessly busted. The only thing I had working to my advantage was the way in which I was dressed. I'm a rather clean cut white guy. At the time I was still in the military and usually kept my face clean shaven and my hair in a high-and-tight. Working where I worked, I had to balance the clean cut persona with a particular style of dress. My face and hair screamed "cop" but my clothing and exposed tattoos screamed "thug." The below conversation is not a word-for-word exact quote of what was said. There was a lot of street talk and "industry lingo" most of which I didn't even understand, but to keep things simple and easy to understand, I've simplified it a little.
-"Dude, why you watching me?" said the subject
-"What the fuck you talking about man? Why you watching me?"
He didn't respond right away, but rather just stared at me sizing me up and down. I had to either act quick to dispel any suspicions, or just come clean and get the guy out of the store. I chose to do the first.
-"Man, yeah, I was watching you. I was hoping you'd fuck up and get caught so I can do what I gotta do," I said.
-"Well fuck that, I ain't getting caught and neither are you. Fuck this place. I've done this shit so many times and ain't never got caught. You do what you gotta do, I'll do what I gotta do. Meet me by my car when you get outside, I parked across the street- silver Tahoe. I got some shit for you to see."
I absolutely could not believe that this guy bought my act. My mind was still racing a mile a minute. I called a friend of mine who was a detective for the local police department and told him what I had going on. I told him that a known "booster" was in the store and I had sold myself as another booster. I told him that the guy was getting ready to boost close to $500 in dietary aides and that he wanted to show me something in his car- most likely more stolen products. The company I worked for labeled their products in such a way that when law enforcement did raids or stings, our product could be easily identified among the others. Within about 3o seconds we had an impromptu sting set up and ready to go. I was told to be safe and that I didn't have to participate. I stated I wanted nothing more than to bust this guy. I was told that a team would be there within 5 minutes and that detective would text me when they were set up. He told me that I would be under close surveillance the moment I stepped out of the store and that when I got to the car, if I felt I was in danger to just take my ball cap off and they would come in. He told me that if I observed stolen product in the car, I should turn my ball cap backward and they would also come in. The ball cap was the key and I hoped I didn't screw it up.
The entire time, I kept the subject under surveillance. I observed him conceal the pills. I was orchestrating everything from behind the scenes. I told the uniformed security people to leave him alone and to stay away. Any time an employee got close to him, I'd radio someone to move them away. I was making this way too easy for him. I was taking a big chance because in order for the sting to work, I had to let the guy exit the building and get to his car. There was nothing keeping him from waiting for me. I could only hope that if the guy took off, the police would cooperate in assisting me with a smaller bust when they were geared up and ready to go for something much bigger.
The subject left the store with a big smile on his face. About 10 seconds later I received the text from the detective that they were ready to go. I had no idea how many people he brought or what was about happen. I was working alone that day and the uniformed security company was a private company that was not allowed to utilize our camera system. I briefly touched base with the store manager and informed him of what I was getting involved in. I asked that he take over the cameras and get as much of this thing recorded as possible. I also told him I'd be "stealing" several products to make it all look good. I grabbed my stuff and headed out the door. The guy was sitting in his car and joyfully hopped out when he saw me coming. He asked to see what I got and I showed him. He gave me a "fist-bump" and got to small talking. He told me he did this "just to do it" (it was later learned that he had a major coke and heroin problem that he stole to support.) Then his eyes got real glassy and he got real serious and he said, "man let me show you this shit. I been busy."
We went to his trunk and when it opened, I was so amazed I almost forgot to turn my hat. In it, he had about six cardboard boxes just completely full of every weight loss product and dietary aide on the market. 8 large bottles of Alli are worth about $500. He had much much more than that. I stood there in amazement and then slowly turned my hat. Before I even had it completely backwards, you could hear the horns, sirens, and tires squealing. This guy couldn't wrap his head around what was happening. How did some random booster he ran into in the store turn into him getting busted? The cops piled out of their cars, probably 9 or 10 of them, and ordered us both to the ground at gun point. I was told this would happen just to make it look good. We both got handcuffed and placed in the back of separate cruisers. Within an hour, the car had been searched and inventoried. The suspect was taken to jail. And I was in the office making a shit load of phone calls and doing an endless amount of paper work. In total, half of the guy's stash belonged to my company. The other half was from various other retailers and drug stores. The total of recovered merchandise from my company was just over $9,000.
The guy wound up cutting a deal with authorities. In exchange for a lighter sentence and rehab, the guy gave up the guy who bought his product, and the person he bought his drugs from. Within the week, they were both in jail as well.
What a dumbass.
Some of the surrounding stores had been reporting losses in dietary aides (Alli, Hydroxicut, etc.) in rather large quantities. One of the stores had been able to identify the subject by reviewing video and had sent photos out to the other stores. The night before this incident, I had installed a covert camera directly above the products this guy was known to target. The next day, at around 4:30 pm, I noticed a gentleman standing directly below my camera. On previous occasions, the subject had never worn a ball cap, but today, the guy standing below my camera was wearing a hat making it impossible for me to identify the subject with the camera shot. I had to hit the floor.
I'll interrupt the story telling for a minute for a little side note. We've all been busted or "burned" by the people we were watching a time or two. No one that's been in loss prevention for more than a year can tell me they've never been burned by someone. It happens to the best of us, but the truly great among us will find the most interesting and creative ways to take the "burn" situation and turn it to their advantage. I was neither great, nor very good at this point in my career, but the stupidity of this subject definitely worked to my advantage... read on.
When I reached the health and beauty aisle where the subject had been, I couldn't find him. Thinking that he had already made his selections and was on his way out the door, I became slightly frantic. How cool would it be for me to be the one that catches this guy? So as I'm almost running from aisle to aisle looking for this dude, I damn near run directly into him. He gives me this stunned look and I reciprocate. It takes me all of a millisecond to realize that this was definitely the right guy. And in his hands were 8 bottles of Alli. My mind was racing a mile a minute. I wanted to salvage the situation, but had sort of already resigned myself to the fact that this was going to turn into a merchandise recovery at best and the guy was going to get away from me. I thought I was hopelessly busted. The only thing I had working to my advantage was the way in which I was dressed. I'm a rather clean cut white guy. At the time I was still in the military and usually kept my face clean shaven and my hair in a high-and-tight. Working where I worked, I had to balance the clean cut persona with a particular style of dress. My face and hair screamed "cop" but my clothing and exposed tattoos screamed "thug." The below conversation is not a word-for-word exact quote of what was said. There was a lot of street talk and "industry lingo" most of which I didn't even understand, but to keep things simple and easy to understand, I've simplified it a little.
-"Dude, why you watching me?" said the subject
-"What the fuck you talking about man? Why you watching me?"
He didn't respond right away, but rather just stared at me sizing me up and down. I had to either act quick to dispel any suspicions, or just come clean and get the guy out of the store. I chose to do the first.
-"Man, yeah, I was watching you. I was hoping you'd fuck up and get caught so I can do what I gotta do," I said.
-"Well fuck that, I ain't getting caught and neither are you. Fuck this place. I've done this shit so many times and ain't never got caught. You do what you gotta do, I'll do what I gotta do. Meet me by my car when you get outside, I parked across the street- silver Tahoe. I got some shit for you to see."
I absolutely could not believe that this guy bought my act. My mind was still racing a mile a minute. I called a friend of mine who was a detective for the local police department and told him what I had going on. I told him that a known "booster" was in the store and I had sold myself as another booster. I told him that the guy was getting ready to boost close to $500 in dietary aides and that he wanted to show me something in his car- most likely more stolen products. The company I worked for labeled their products in such a way that when law enforcement did raids or stings, our product could be easily identified among the others. Within about 3o seconds we had an impromptu sting set up and ready to go. I was told to be safe and that I didn't have to participate. I stated I wanted nothing more than to bust this guy. I was told that a team would be there within 5 minutes and that detective would text me when they were set up. He told me that I would be under close surveillance the moment I stepped out of the store and that when I got to the car, if I felt I was in danger to just take my ball cap off and they would come in. He told me that if I observed stolen product in the car, I should turn my ball cap backward and they would also come in. The ball cap was the key and I hoped I didn't screw it up.
The entire time, I kept the subject under surveillance. I observed him conceal the pills. I was orchestrating everything from behind the scenes. I told the uniformed security people to leave him alone and to stay away. Any time an employee got close to him, I'd radio someone to move them away. I was making this way too easy for him. I was taking a big chance because in order for the sting to work, I had to let the guy exit the building and get to his car. There was nothing keeping him from waiting for me. I could only hope that if the guy took off, the police would cooperate in assisting me with a smaller bust when they were geared up and ready to go for something much bigger.
The subject left the store with a big smile on his face. About 10 seconds later I received the text from the detective that they were ready to go. I had no idea how many people he brought or what was about happen. I was working alone that day and the uniformed security company was a private company that was not allowed to utilize our camera system. I briefly touched base with the store manager and informed him of what I was getting involved in. I asked that he take over the cameras and get as much of this thing recorded as possible. I also told him I'd be "stealing" several products to make it all look good. I grabbed my stuff and headed out the door. The guy was sitting in his car and joyfully hopped out when he saw me coming. He asked to see what I got and I showed him. He gave me a "fist-bump" and got to small talking. He told me he did this "just to do it" (it was later learned that he had a major coke and heroin problem that he stole to support.) Then his eyes got real glassy and he got real serious and he said, "man let me show you this shit. I been busy."
We went to his trunk and when it opened, I was so amazed I almost forgot to turn my hat. In it, he had about six cardboard boxes just completely full of every weight loss product and dietary aide on the market. 8 large bottles of Alli are worth about $500. He had much much more than that. I stood there in amazement and then slowly turned my hat. Before I even had it completely backwards, you could hear the horns, sirens, and tires squealing. This guy couldn't wrap his head around what was happening. How did some random booster he ran into in the store turn into him getting busted? The cops piled out of their cars, probably 9 or 10 of them, and ordered us both to the ground at gun point. I was told this would happen just to make it look good. We both got handcuffed and placed in the back of separate cruisers. Within an hour, the car had been searched and inventoried. The suspect was taken to jail. And I was in the office making a shit load of phone calls and doing an endless amount of paper work. In total, half of the guy's stash belonged to my company. The other half was from various other retailers and drug stores. The total of recovered merchandise from my company was just over $9,000.
The guy wound up cutting a deal with authorities. In exchange for a lighter sentence and rehab, the guy gave up the guy who bought his product, and the person he bought his drugs from. Within the week, they were both in jail as well.
What a dumbass.
Thursday, December 10, 2009
The Scariest Stop Ever
Some time after the incident with the sex offender, I was working for a different company in a very large city. I was utilizing the camera system to scan the floor on a relatively slow day. Customer traffic was light. It was a very warm summer day and was just beautiful outside. As I was observing customer behavior, one particular guy kept drawing my attention. He wasn't doing anything particularly suspicious, but there was just something about him. Anyone who works, or has ever worked in this field knows what I'm talking about. Your stomach sinks just a little and the hairs on the back of your neck stand up. I continued to observe him for about 5 more minutes when, sure enough, he grabs a CD and sticks it in his waist band. This excited me and threw me off a little, all at the same time. This was a clean cut and relatively well dressed male in his late 30's. Why is he stealing one CD? It didn't make any sense. He begins walking toward the front of the store without a care in the world. Most of the time, a shoplifter will act very nervous and will constantly be looking around to see if they're being followed. They'll hesitate right before they exit and look to see if there's anyone that looks like they might be security standing near the front, or outside, waiting to stop them. This guy just didn't give a shit. He walked right through the exit and was as polite and respectful as someone can possibly be when I stopped him.
-"Sir, I'm with store security and I just need you to step back inside the store with me for a few minutes so we can talk about the CD. It's not a big deal at all, I just need to get the merchandise and get some information from you. I'll have you out of here as quick as possible."
-"Yes sir, I'm sorry. I understand- it's not a problem. I don't know what I was thinking. I won't give you any trouble at all."
This was an older gentleman (than me) calling me "sir" and was definitely not something I was used to. In the office, he was very respectful, upbeat, and even slightly humorous. The only thing that made me nervous about him at all was that he absolutely refused to tell me who he was. Under normal circumstances, for only 1 CD, we would have trespassed him from the store and released him without getting police involved. But standard practice was to contact police in every case and prosecute subjects who either provide false information or refuse to provide ID. I asked him several times to provide ID information and he just flat out, but politely, refused without explanation. Even after I told him that if he provided ID, he'd probably be released but if he didn't, we'd have to call police, he still refused. I actually think that the only reason he didn't run from the office when I told him we would have to call police is because I had a very very large and very very muscular store manager standing directly in front of the door. He wouldn't ever hurt a fly, but he just looked like he could kill you by looking at you wrong. So we did what we had to do. Now, something else you have to understand is that in this city, you were waiting a very long time for police to arrive. All the police knew was that we had a cooperative adult male in custody for stealing 1 CD, but refusing to provide ID. This wasn't exactly a priority for them. So... 2 hours later, a single lone police officer arrived at the store and began to question the guy. He again refused to ID himself but did, however, tell the police two key factors that would finally lead to an identification: he drove to the store himself, and he was from out of state. It didn't take long for the officer to locate a vehicle with an out of state plate in the lot. The officer left me, the manager, and the subject in the office while he went to go obtain information from and about the vehicle. After about 10 minutes, the officer returned to the office. His demeanor was extremely different and I noticed that there were no fewer than 3 other officers standing in the hall outside the office. The officer came into the office with a very serious look on his face and one hand on his tazer. I had no fucking clue what was going on. I looked at the subject sitting on the bench and he just kind of smirked. The officer ordered him to stand and place his hands behind his back. The subject stood and did as he was directed. No one was saying a word to me. The officer grabbed on the subject's arm and began escorting him out of the office. As the subject walked past my desk, he turned and smiled at me and I will never ever forget what he said to me:
-"Hey man, thanks for being a gentleman. You have no idea who you got and you probably saved your own life."
I just sat there somewhat dumbfounded. After I regained my focus, I followed the officers and the subject out of the store. As I got to the exit, I observed anywhere between 7 and 10 cruisers in the lot. These were mostly two-man cars so you can imagine the number of officers actually on the scene. No one would speak to me or even let me know who I just got. This pissed me off and frustrated me for two reasons. First, I wanted to know what the hell was going on, and second, I needed the guy's information to write up the report. I also needed an explanation for the report because it would have seemed rather odd when I listed the 10 different car numbers and 20 badge numbers that responded to the store for a "cooperative" male shoplifter in my report. Finally, as I was walking back in the store, the shift sergeant stopped me and began asking me questions. And then it all came out. The man that I had just apprehended- the person that I had just shared a small office with for almost two hours- the respectful gentleman shoplifter was a man from South Carolina. And in South Carolina, this "gentleman" was wanted for the murder of 6 people including his wife, his in-laws, his boss, and an office building security guard who apparently "disrespected him." In the car, the police located two hunting rifles, a .45 caliber pistol, multiple knives, and a suicide note.
I didn't sleep for almost a week.
And the CD he stole?
Celine Dion
That explains the suicide note.
-"Sir, I'm with store security and I just need you to step back inside the store with me for a few minutes so we can talk about the CD. It's not a big deal at all, I just need to get the merchandise and get some information from you. I'll have you out of here as quick as possible."
-"Yes sir, I'm sorry. I understand- it's not a problem. I don't know what I was thinking. I won't give you any trouble at all."
This was an older gentleman (than me) calling me "sir" and was definitely not something I was used to. In the office, he was very respectful, upbeat, and even slightly humorous. The only thing that made me nervous about him at all was that he absolutely refused to tell me who he was. Under normal circumstances, for only 1 CD, we would have trespassed him from the store and released him without getting police involved. But standard practice was to contact police in every case and prosecute subjects who either provide false information or refuse to provide ID. I asked him several times to provide ID information and he just flat out, but politely, refused without explanation. Even after I told him that if he provided ID, he'd probably be released but if he didn't, we'd have to call police, he still refused. I actually think that the only reason he didn't run from the office when I told him we would have to call police is because I had a very very large and very very muscular store manager standing directly in front of the door. He wouldn't ever hurt a fly, but he just looked like he could kill you by looking at you wrong. So we did what we had to do. Now, something else you have to understand is that in this city, you were waiting a very long time for police to arrive. All the police knew was that we had a cooperative adult male in custody for stealing 1 CD, but refusing to provide ID. This wasn't exactly a priority for them. So... 2 hours later, a single lone police officer arrived at the store and began to question the guy. He again refused to ID himself but did, however, tell the police two key factors that would finally lead to an identification: he drove to the store himself, and he was from out of state. It didn't take long for the officer to locate a vehicle with an out of state plate in the lot. The officer left me, the manager, and the subject in the office while he went to go obtain information from and about the vehicle. After about 10 minutes, the officer returned to the office. His demeanor was extremely different and I noticed that there were no fewer than 3 other officers standing in the hall outside the office. The officer came into the office with a very serious look on his face and one hand on his tazer. I had no fucking clue what was going on. I looked at the subject sitting on the bench and he just kind of smirked. The officer ordered him to stand and place his hands behind his back. The subject stood and did as he was directed. No one was saying a word to me. The officer grabbed on the subject's arm and began escorting him out of the office. As the subject walked past my desk, he turned and smiled at me and I will never ever forget what he said to me:
-"Hey man, thanks for being a gentleman. You have no idea who you got and you probably saved your own life."
I just sat there somewhat dumbfounded. After I regained my focus, I followed the officers and the subject out of the store. As I got to the exit, I observed anywhere between 7 and 10 cruisers in the lot. These were mostly two-man cars so you can imagine the number of officers actually on the scene. No one would speak to me or even let me know who I just got. This pissed me off and frustrated me for two reasons. First, I wanted to know what the hell was going on, and second, I needed the guy's information to write up the report. I also needed an explanation for the report because it would have seemed rather odd when I listed the 10 different car numbers and 20 badge numbers that responded to the store for a "cooperative" male shoplifter in my report. Finally, as I was walking back in the store, the shift sergeant stopped me and began asking me questions. And then it all came out. The man that I had just apprehended- the person that I had just shared a small office with for almost two hours- the respectful gentleman shoplifter was a man from South Carolina. And in South Carolina, this "gentleman" was wanted for the murder of 6 people including his wife, his in-laws, his boss, and an office building security guard who apparently "disrespected him." In the car, the police located two hunting rifles, a .45 caliber pistol, multiple knives, and a suicide note.
I didn't sleep for almost a week.
And the CD he stole?
Celine Dion
That explains the suicide note.
Tuesday, December 8, 2009
Sometimes, we catch a lot more than shoplifters...
There are a lot of sick people in this world. There are a lot of perverts and pedophiles. Most of the time, though we definitely don't agree with things that people do, we eventually come to understand what went wrong in the perpetrator's life to drive them to commit such disgusting and heinous acts. Every person on the planet goes through rough times. Many come from hectic and broken homes. Not all of these people turns out to be pedophiles or child molesters. It is not the events that occur in our lives that should define the people we are, rather it is how we react and overcome the tragedies, and revel and share in the blessings of our lives that should and do define us. In December of 2004, my path would cross that of a man (and I use this term loosely) who had decided that he would allow his disturbing past to infect the most innocent people he came across.
I got to the store in the not-so-nice neighborhood at store opening on a Monday. I did my usual start of shift routine which involved checking my email. I had been off all weekend so my inbox was full of job-well-done emails sent to the teams at other stores in the region, internal tips from department managers, various association newsletters, as well as a few BOLO's (be on the lookout.) The BOLO's were always the most interesting. We had a pretty sophisticated email system. Everyone in LP had an email address and we could send photos taken directly from our digital surveillance systems. They were usually alerts for known or habitual boosters (professional shoplifters) that had been spotted or caught at different stores. Sometimes we'd even get alerts from other retailers' LP departments with whom we cooperated and shared information. Today, however, one of these BOLO's was not your typical alert. This one didn't involve theft at all... at least not theft of property. This particular subject was more into stealing innocence. An adult male had recently been reported to store managers as having exposed himself to a 6 year old girl in one of our nearby stores. Surveillance video was reviewed and sure enough, the entire incident was recorded. This evil sonofabitch waited until this little girl was in an aisle all by herself. Her mother was looking at picture frames as the girl wandered into the next aisle to look at children's bedding. When she was all alone, the subject walked into the aisle, made sure he had the girl's attention, and exposed himself. She just stood there after he walked away. She didn't do or say anything immediately. After about a minute, she slowly walked back over to her mother and apparently told her what happened as best she could. You could tell just by watching the video that the mother was horrified. She absolutely freaked out. You can see her practically running around the store looking for the nearest associate. The police were called and reports were taken but the subject wasn't located.
Over the next few days, this sick asshole struck twice more at different stores. By Thursday, he was in the paper as being the fugitive task force's most wanted. On Friday, they almost got their man. My partner and I started that morning at the same time. I refer to him as my partner because at this store, whenever we worked together, it was a partnership. We never stopped alone. We knew how each other operated. We were in the office turning on the various surveillance monitors. As soon as our call-up monitor was powered on and came into focus, I saw him come in through the main entrance. He was wearing the same stupid sunglasses he had worn in every other case. I told my partner "T" that our guy had just entered the store. T immediately called the police, but unfortunately the self-important dispatcher hadn't read the local paper. The conversation between T and the dispatcher went something like this:
-"----- Police, is there an emergency?"
-"Yes ma'am, this is T with ----- store security, we've got a wanted fugitive in the store and need police immediately."
-"Sir, how do you know he's a wanted fugitive?"
-"He's the guy that's been exposing himself in our stores. He's wearing the same sunglasses. I know it's him and we need the police right now."
-"Sir, you can't be positive it's the same guy. Has he exposed himself to anyone in the store today?"
-"...Well, no, but... please just send a car."
-"Sir, we're tied up at the moment. I can't send anyone now but we'll get an officer there when one is available. In the meantime, call us if he does anything."
T hung up the phone and just had this completely baffled look on his face. He could not comprehend the fact that a local dispatcher had basically just refused to send an officer to a situation that required immediate attention. He had one more trick up his sleeve but after a very brief discussion, the two of us agreed that even though it was completely against company policy, we would take the guy down ourselves to keep him from making another little girl a victim; even if we got fired. T had a good friend that worked as a cop for a neighboring agency. The store was right on the border to the extent that if you left the parking lot out of the west drive, you immediately entered the other city. T called his cop buddy and, fortunately, he wasn't busy. His friend agreed to break departmental policy and leave his jurisdiction to check things out. The officer arrived and parked in the lot out of view from the main entrance. We continued to follow the bastard on camera as he singled out his prey. T and I went to the sales floor in preparation to deter or take this guy down. A little girl wandered into an aisle all by herself and T and I could see the asshole making his move. For the safety of everyone involved, I entered the aisle with the girl and began looking at random merchandise. The subject quickly proceeded to the front of the store. He left and got into his vehicle. Because the cop was out of his jurisdiction, he could not do anything unless the subject committed an offense in his city. I followed the subject out to the parking lot and watched him leave toward the west drive. The officer drove by and told me to get in the car. I was confused, but not about to argue with a cop, so I got in. Fortunately the subject exited out the proper driveway and immediately entered into the cop's jurisdiction. Even more fortunately, he failed to use his turn signal when making a left hand turn. The officer ran the plate and initiated a traffic stop. The subject pulled over without hesitation. The officer told me to stay in the car no matter what and showed me where the "man-down button" was on the in-car radio in case something bad happened. I began reading the screen on the cruiser's laptop as the officer conducted a field interview with the subject. Next thing I knew, the officer was sprinting back to the cruiser and the tires were squealing before the door was even closed.
-"What the hell happened?"
-"That motherfucker took off! 42 dispatch, I'm in pursuit..."
Apparently right after the officer asked the subject for his identification, the subject threw the car into drive and took off. Here I was, sitting in the passenger seat of a police car involved in a high speed pursuit. Next thing I knew, there were no less than 12 cruisers from various agencies (including the one we had called initially- not so busy now huh?) pursuing the suspect vehicle. The traffic increased as did the danger. After what seemed like forever, but was probably only 5 minutes, a supervisor called off the pursuit for safety reasons. The subject got away, but as long as the vehicle he was driving was registered to him, we at least had a name.
A week later we were visited in the store by a deputy US Marshal. He handed us each a plaque and notified us that they had tracked down and arrested the subject at a family barbecue. The subject had been released from prison not even two months prior after serving a 10 year sentence for attempted rape and child molestation. He was a convicted sex offender on parole who had failed to report to his PO. The dispatcher that T initially contacted was immediately terminated after receiving letters from both the Marshal's office as well as from the chief of the agency that T's friend worked for. A recording of the call aired on the nightly news. More plaques and letters of congratulations would follow from citizens, colleagues, and corporate executives.
What a day.
I got to the store in the not-so-nice neighborhood at store opening on a Monday. I did my usual start of shift routine which involved checking my email. I had been off all weekend so my inbox was full of job-well-done emails sent to the teams at other stores in the region, internal tips from department managers, various association newsletters, as well as a few BOLO's (be on the lookout.) The BOLO's were always the most interesting. We had a pretty sophisticated email system. Everyone in LP had an email address and we could send photos taken directly from our digital surveillance systems. They were usually alerts for known or habitual boosters (professional shoplifters) that had been spotted or caught at different stores. Sometimes we'd even get alerts from other retailers' LP departments with whom we cooperated and shared information. Today, however, one of these BOLO's was not your typical alert. This one didn't involve theft at all... at least not theft of property. This particular subject was more into stealing innocence. An adult male had recently been reported to store managers as having exposed himself to a 6 year old girl in one of our nearby stores. Surveillance video was reviewed and sure enough, the entire incident was recorded. This evil sonofabitch waited until this little girl was in an aisle all by herself. Her mother was looking at picture frames as the girl wandered into the next aisle to look at children's bedding. When she was all alone, the subject walked into the aisle, made sure he had the girl's attention, and exposed himself. She just stood there after he walked away. She didn't do or say anything immediately. After about a minute, she slowly walked back over to her mother and apparently told her what happened as best she could. You could tell just by watching the video that the mother was horrified. She absolutely freaked out. You can see her practically running around the store looking for the nearest associate. The police were called and reports were taken but the subject wasn't located.
Over the next few days, this sick asshole struck twice more at different stores. By Thursday, he was in the paper as being the fugitive task force's most wanted. On Friday, they almost got their man. My partner and I started that morning at the same time. I refer to him as my partner because at this store, whenever we worked together, it was a partnership. We never stopped alone. We knew how each other operated. We were in the office turning on the various surveillance monitors. As soon as our call-up monitor was powered on and came into focus, I saw him come in through the main entrance. He was wearing the same stupid sunglasses he had worn in every other case. I told my partner "T" that our guy had just entered the store. T immediately called the police, but unfortunately the self-important dispatcher hadn't read the local paper. The conversation between T and the dispatcher went something like this:
-"----- Police, is there an emergency?"
-"Yes ma'am, this is T with ----- store security, we've got a wanted fugitive in the store and need police immediately."
-"Sir, how do you know he's a wanted fugitive?"
-"He's the guy that's been exposing himself in our stores. He's wearing the same sunglasses. I know it's him and we need the police right now."
-"Sir, you can't be positive it's the same guy. Has he exposed himself to anyone in the store today?"
-"...Well, no, but... please just send a car."
-"Sir, we're tied up at the moment. I can't send anyone now but we'll get an officer there when one is available. In the meantime, call us if he does anything."
T hung up the phone and just had this completely baffled look on his face. He could not comprehend the fact that a local dispatcher had basically just refused to send an officer to a situation that required immediate attention. He had one more trick up his sleeve but after a very brief discussion, the two of us agreed that even though it was completely against company policy, we would take the guy down ourselves to keep him from making another little girl a victim; even if we got fired. T had a good friend that worked as a cop for a neighboring agency. The store was right on the border to the extent that if you left the parking lot out of the west drive, you immediately entered the other city. T called his cop buddy and, fortunately, he wasn't busy. His friend agreed to break departmental policy and leave his jurisdiction to check things out. The officer arrived and parked in the lot out of view from the main entrance. We continued to follow the bastard on camera as he singled out his prey. T and I went to the sales floor in preparation to deter or take this guy down. A little girl wandered into an aisle all by herself and T and I could see the asshole making his move. For the safety of everyone involved, I entered the aisle with the girl and began looking at random merchandise. The subject quickly proceeded to the front of the store. He left and got into his vehicle. Because the cop was out of his jurisdiction, he could not do anything unless the subject committed an offense in his city. I followed the subject out to the parking lot and watched him leave toward the west drive. The officer drove by and told me to get in the car. I was confused, but not about to argue with a cop, so I got in. Fortunately the subject exited out the proper driveway and immediately entered into the cop's jurisdiction. Even more fortunately, he failed to use his turn signal when making a left hand turn. The officer ran the plate and initiated a traffic stop. The subject pulled over without hesitation. The officer told me to stay in the car no matter what and showed me where the "man-down button" was on the in-car radio in case something bad happened. I began reading the screen on the cruiser's laptop as the officer conducted a field interview with the subject. Next thing I knew, the officer was sprinting back to the cruiser and the tires were squealing before the door was even closed.
-"What the hell happened?"
-"That motherfucker took off! 42 dispatch, I'm in pursuit..."
Apparently right after the officer asked the subject for his identification, the subject threw the car into drive and took off. Here I was, sitting in the passenger seat of a police car involved in a high speed pursuit. Next thing I knew, there were no less than 12 cruisers from various agencies (including the one we had called initially- not so busy now huh?) pursuing the suspect vehicle. The traffic increased as did the danger. After what seemed like forever, but was probably only 5 minutes, a supervisor called off the pursuit for safety reasons. The subject got away, but as long as the vehicle he was driving was registered to him, we at least had a name.
A week later we were visited in the store by a deputy US Marshal. He handed us each a plaque and notified us that they had tracked down and arrested the subject at a family barbecue. The subject had been released from prison not even two months prior after serving a 10 year sentence for attempted rape and child molestation. He was a convicted sex offender on parole who had failed to report to his PO. The dispatcher that T initially contacted was immediately terminated after receiving letters from both the Marshal's office as well as from the chief of the agency that T's friend worked for. A recording of the call aired on the nightly news. More plaques and letters of congratulations would follow from citizens, colleagues, and corporate executives.
What a day.
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